Card Security

Using Your New Chip Card

The Cave Shepherd Visa Credit Card comes with Chip technology which adds an extra layer of security to your Card transactions when used at a Chip terminal; simply put, it is more difficult to copy or access your Card information which can lead to theft and fraud.

When using your Cave Shepherd Visa Card at a chip enabled terminal simply follow the steps below:

  1. Hand your Card over at the Point Of Sale (POS), your Card will then be inserted into the slot in the terminal. Your Card will not be removed from the terminal until the end of the transaction.
  2. A slip will be generated after authorization of the transaction and you will be required to sign and hand this back over at the POS.
  3. Your Card will only be removed from the terminal when prompted that the transaction is now complete.
  4. Your Card will then be handed back over.

If the Merchant terminal does not accept Chip Cards, your Cave Shepherd Visa Credit Card can still be swiped to allow the payment transaction.

Small Chip - Big Protection

Card Security Tips

  • Sign the back of your NEW Card immediately!
  • Commit your PIN to memory and discard all letters containing this valuable information. Be aware of others around you when using the ABM.
  • When shopping online, only use reputable merchants and provide your card details on secure websites (e.g. look out for URLs that start with “https” instead of “http” only).
  • Always check your Statements to validate your purchases. Remember to report any unauthorized purchases immediately to the Cave Services department.

Fraud Prevention Tips

  • Always report suspicious activity on your account. Additionally, report instances of lost or stolen cards immediately.
  • Never give your credit card to friends or family and avoid providing your card details over the phone unless you initiated the transaction and know that the company is a reputable institution.
  • Be wary of internet scams! Never respond to emails asking you to confirm your card number and/or expiration date.
  • Use your Cave Shepherd Card for online purchases ONLY on reputable websites. Remember, always look for the “lock symbol” in your browser before adding your credit card details.
  • Some e-ommerce websites enforce “recurring payments”  Ensure that you read and understand the terms and conditions before clicking “agree”, especially with free trials for subscriptions and online games.wh
  • Avoid initiating online transactions when using public computers or Wi-Fi networks.
  • Most people carry their cards and cash together in their wallet. This may place you at risk in the event that your wallet is stolen – your cards will be stolen as well.
  • Never share a photo of your credit card via social media e.g. (WhatsApp, Facebook, Instagram, etc.).
  • After handing your card over to initiate payment at any Point of Sale, always keep your card in view.
  • Review your receipts carefully before signing after initiating purchases with your credit card.