FAQ’s2019-12-09T14:38:08+00:00

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CREDIT CARD FAQ

Who is eligible for Creditor Life Insurance?2019-11-11T13:21:16+00:00

All Cave Shepherd Cardholders between the age of 18 and 65 are registered under the Creditor Life Plan.

How do I apply for Creditor Life Insurance?2019-11-06T20:40:37+00:00

No need to apply! All Cave Shepherd Card applicants are automatically registered for the program.

How much does Creditor Life Insurance cost?2019-11-06T20:41:03+00:00

The premium rate is 25c per $100 per month of the outstanding loan balance at the end of the prior month for a single Cardholder. For example, if your account balance at the end of July is $1,550, a total premium of $3.88 will be charged to your Cave Shepherd Card account during the month of August.

What are my benefits for having Creditor Life Insurance?2019-11-06T20:41:32+00:00

The outstanding balance on your Cave Shepherd Card will be repaid if you become disabled due to Short Term or Long-Term illness or in the event of death.

Can I be covered for joint insurance?2019-11-06T20:42:05+00:00

No, the coverage is only applicable to the principal Cardholder.

Do I have to provide medicals to be eligible for Creditor Life insurance?2019-11-06T20:46:22+00:00

No. Medical evidence is not required for this insurance.

How do I pay my premium?2019-11-06T20:46:46+00:00

The premium will be charged directly to your Cave Shepherd Card account each month, once you have an outstanding balance at the end of the previous month.

When does my coverage terminate?2019-11-06T20:48:49+00:00

Coverage terminates at age 70.

What happens if I repay my outstanding balance and two (2) months later I incur a balance? Do I have to reapply for coverage?2019-11-06T20:49:20+00:00

No, you will not be required to reapply, and you will only be charged a premium if you incur a balance on your account.

Can I opt-out of the Creditor Life Plan?2019-11-06T20:49:57+00:00

The Creditor Life Plan is a benefit and feature of the Cave Shepherd Card. As a result, the Cave Shepherd Card can not be activated without the Creditor Life Plan.

SMART CARD FAQ

What is the difference between my new Cave Shepherd Visa Credit Card and the Cave Shepherd Student Smart Card?2019-11-01T15:14:53+00:00

Your Cave Shepherd Visa Credit Card allows you to use it anywhere in the world you see a Visa logo and sign. The Cave Shepherd Student Smart Card is also a globally accepted card product specifically designed for students between the ages of 18 and 21 with student status.

What are the benefits of the Cave Shepherd Student Smart Card?2019-11-01T15:15:56+00:00
  • Manageable Credit Limit
  • Low Annual Fee
  • Low Interest Rate
  • Low Minimum Repayment
  • Annual Scholarship Opportunity
  • Mobile Account Access
  • Access to Free Credit Seminars
  • Free Birthday Gift
What is the limit for the Cave Shepherd Student Smart Card?2019-11-01T15:16:32+00:00

The maximum limit of the Cave Shepherd Student Smart Card is $500

How will I receive my birthday gift?2019-11-01T15:17:12+00:00

The Cave Shepherd Student Smart Cardholder will receive a digital birthday greeting notification from the Cave Shepherd Card Team as well as instructions on how to access their birthday gift.

What is the value of the Annual Scholarship Opportunity and how does it work?2019-11-01T15:22:24+00:00

Details around the annual scholarship will be announced by March of each year for presentation by September same year.

How can I learn more about the Free Credit Seminars?2019-11-01T15:22:44+00:00

Details of the annual Credit Seminars will be emailed to all Cave Shepherd Student Smart Cardholders. Typically, these sessions will be slated for the month of October.

What are the Requirements for getting a Cave Shepherd Student Smart Card?2019-11-01T15:24:05+00:00

To be eligible for a Cave Shepherd Student Smart Card, you must:

  • Be earning a minimum of $150 weekly
  • Be between the ages of 18 and 21

Students with no income are eligible to apply, supported with a Guarantor

What information will my Guarantor have to bring to support my application?2019-11-01T15:26:02+00:00
  • Recent Job Letter and two most recent pay slips
  • Valid Photo Identification
  • Proof of Address
  • $15 Processing Fee (Either Applicant or Guarantor to pay)
As a Guarantor would I have to sign any legal documents?2019-11-01T15:28:33+00:00

Yes. On the Application Form there is a section entitled Guarantor Summary Terms and Conditions which all guarantors must accept by signing.

Will the Account be issued in the Applicant’s Name or the Guarantor?2019-11-01T15:29:13+00:00

The account will be issued in the Applicant’s name

If I have an existing Cave Shepherd Card as a working student, can I transfer my balance?2019-11-01T15:30:25+00:00

Yes, you can. The Cardholder would be expected to clear the current card balance and then request to be transferred to the Cave Shepherd Student Smart Card. This request should be submitted via email to The Credit Manager, Cave Shepherd Card Services Department at [email protected]

What will be my monthly Minimum Payment?2019-11-01T15:31:03+00:00

Your minimum repayment is 5% of your used balance

Are there any other fees associated with the Cave Shepherd Student Smart Card?2019-11-01T15:32:02+00:00
  • Annual Fee $10
  • Processing Fee $15
  • Return Cheque Fee $50
  • Cash Advance Flat Rate Fee $5
  • Interest Rate Charge 18% APR* (1.5% monthly)
  • Replacement Card Fee $10
What is the Cash Advance Flat Rate Fee?2019-11-01T15:32:35+00:00

This is the nominal fee charged to Cardholders for usage of their Cave Shepherd Student Smart Card at Automated Banking Machines (ABMs) when withdrawing cash.

Can I only activate my new Cave Shepherd Student Smart Card by calling Customer Service?2019-11-01T15:33:10+00:00

Of course not! You are free to have your new Card activated by a Customer Service Representative if you are visiting our Broad Street Card Centre location.

MOBILE APP FAQ

What is the Cave Shepherd Card Mobile App?2019-11-06T19:22:35+00:00

The Cave Shepherd Card Mobile App is an application designed for users to conveniently perform everyday activities on their Cave Shepherd Card Account.

How do I gain access to the Cave Shepherd Card Mobile App?2019-11-06T19:23:53+00:00

It’s easy! Download the App from either Google Play or the Apple App Store and follow the registration process. For further assistance, feel free to contact our Customer Service Team at 629-4444

What is the difference between the Cave Shepherd Card Mobile App and CS Online?2019-11-06T19:24:20+00:00

CS Online helps you to manage your transactions online meanwhile the Cave Shepherd Card Mobile App allows you access your account details, transfer credit to friends and family and much more!

I have CS Online; will my Login ID and Password be the same?2019-11-06T19:24:48+00:00

This is great news! Your CS Online User ID and Password grants you access to the Cave Shepherd Card Mobile App.

What happens if I forget my password?2019-11-06T19:25:06+00:00

If you are a CS Online user, you will have the ability to initiate a password reset by accessing your account. Alternatively, you will need to contact our 24-hour Customer Service Team to have your Mobile profile reset.

What should I do after successfully downloading the Cave Shepherd Card Mobile App?2019-11-06T19:25:27+00:00

You can proceed to register by mobile number or email address in order to gain access to the Cave Shepherd Card Mobile App. Please ensure that either your mobile number or email addresses matches the information we have on record.  You are encouraged to contact our 24-hour Customer Service Team at 629-4444 to have this information updated.

Will I gain immediate access to the Cave Shepherd Card Mobile App once my email address and cell number has been updated by the Customer Service Representative?2019-11-06T20:51:52+00:00

Yes!  Once all details have been updated on our system, you can proceed to register in order to gain access to your account information.

I have multiple accounts; will I have access to all of them through the Cave Shepherd Card Mobile App?2019-11-06T19:26:32+00:00

Yes! You will be granted access to all your active accounts through the Cave Shepherd Card Mobile App

Is there a fee charged for downloading the Cave Shepherd Card Mobile App?2019-11-06T19:26:53+00:00

No Way! You won’t be billed for downloading the Cave Shepherd Card Mobile App. However, please be aware that some charges may apply with your mobile service provider.

What services do I receive with the Cave Shepherd Card Mobile App?2019-11-06T19:27:32+00:00

With the Cave Shepherd Card Mobile App, you will gain access to:

  • View account balances for all active accounts
  • Send and Receive funds to other Cave Shepherd Cardholders
  • View recent Card and App transactions
  • Shop online using the Merchant App (coming soon)
Can I transfer credit to Cardholders from other financial institutions?2019-11-06T19:28:00+00:00

All credit transfers completed during the App will be limited to Cave Shepherd Cardholders.

Can I transfer credit to Cave Shepherd Cardholders who do not have the Cave Shepherd Card Mobile App?2019-11-06T19:28:34+00:00

All credit transfers completed in the App will be deducted from the existing Available Credit on your Cave Shepherd Card Account. These transactions will appear under your Recent App Transactions in the Mobile App and also appear on your monthly Statement.

Are the transfers completed in the Cave Shepherd Card Mobile App tied to my existing Cave Shepherd Card Account? And will these transactions be reflected on my Statement?2019-11-06T19:28:57+00:00

Yes! For your convenience, you will have three (3) options for transferring credit to your friends and family. These can be found under the Send Funds option within the Mobile App and include: Phone to Phone, App User and Non-App User.

Why do I need to create a Passcode to Send Credit to my friends and family?2019-11-06T19:29:14+00:00

For your added security, we recommend that you create a Passcode that should be kept confidential, in the event that your registered Mobile Device is ever lost or stolen. This way you remain protected from any unauthorized usage of your Cave Shepherd Card Account.

Can an additional Cardholder on a joint account access the feature to transfer funds as well?2019-11-06T19:29:39+00:00

Of course! Additional Cardholders will have access to the transfer funds feature; however, they may be limited in viewing full account details.

Can I retract a Credit Transfer completed in the Cave Shepherd Card Mobile App?2019-11-06T19:30:10+00:00

Unfortunately, no! To obtain these funds, you will need to request the Receiver to initiate sending a credit back to you.

Will I have access to my statements through the Cave Shepherd Card Mobile App?2019-11-06T19:30:28+00:00

Yes! You will have access to your last six (6) months Statements and these will be available for you to email and view.

What are Open Authorisations?2019-11-06T19:31:08+00:00

These are your completed transactions which are yet to be settled by the Merchant. Once settled, these transactions will appear on your account and statement.

Can I freeze my Card through the Cave Shepherd Card Mobile App?2019-11-06T19:32:07+00:00

Unfortunately; not at this time! However, new features are being considered frequently to give you even more convenience.

How secure is the Cave Shepherd Card Mobile App? What happens if I misplace my phone or device?2019-11-06T19:13:30+00:00

The Cave Shepherd Card Mobile App has been designed with your security in mind and incorporates the highest digital standards and encryptions in order to keep your personal data information safe. Remember – be sure to create your personal Passcode in order to help protect your account in the event that your device is lost or stolen.

MOBILE PARTNER FAQ

What is a Cave Shepherd Card Mobile Partner?2019-12-09T14:35:33+00:00

A Cave Shepherd Card Mobile Partner is a micro, small or medium size business that registers with Cave Shepherd Card Services to have access the Cave Shepherd Card Mobile App to receive and make payments digitally, have access to real time balances and can transfer from the mobile account to a bank account.

How do you become a Cave Shepherd Card Mobile Partner?2019-12-09T14:36:31+00:00

The Cave Shepherd Card Mobile Partner Application Form is completed and submitted to Cave Shepherd Card Services at our Bridgetown Office or online at www.caveshepherdcreditcard.com

What documents are needed to register to become a Cave Shepherd Card Mobile Partner?2019-12-09T14:37:11+00:00

Copy of the Business Certificate, Copy of the CAIPO Form 1, Copy of Government Issued Identification, Proof of Address (copy of a utility bill must be less than three months old, or the top portion of a bank or Credit Union statement)

How long does it take for the account to be set up?2019-12-09T14:39:16+00:00

Cave Shepherd Card Services is committed to have the account opened within 48 hours after the submission of all documents.

Is there a cost to register to become a Cave Shepherd Card Mobile Partner?2019-12-09T14:39:42+00:00

Registration to become is Cave Shepherd Card Mobile Partner is Free.

Do I get a credit card with my Cave Shepherd Card Mobile Account?2019-12-09T14:40:16+00:00

Yes, Cave Shepherd Card Mobile Partners will receive a Cave Shepherd Card which gives them access to their money accumulated from business sales. The Cave Shepherd Card can be used as a method of payment locally or internationally.

Is a credit limit automatically assigned to the Cave Shepherd Card?2019-12-09T14:40:47+00:00

No, a credit limit is not automatically assigned to the Cave Shepherd Card. The Cave Shepherd Card has a zero balance credit limit, this means that the Mobile Partner is using the businesses money received from sale of products and services paid for by customers.

Is the Cave Shepherd Card the same as a debit card?2019-12-09T14:41:31+00:00

No, the Cave Shepherd Card is not a debit card; it is a Credit Card with a zero credit limit. This means that a credit limit is not assigned to the card.

Can the Cave Shepherd Card be used for online purchases?2019-12-09T14:42:13+00:00

Yes, the Cave Shepherd Card can be used internationally for online purchases without attracting monthly interest fees charged by Cave Shepherd Card Services as the money used is the businesses’ funds. However, local Government Taxes and international fees such as State Taxes, Transportation Fee etc., would be applied.

What are the Fees associated with the Cave Shepherd Card Mobile Partner Account?2019-12-09T14:42:57+00:00

A Transaction Fee of 1.75% is charged on each payment received using the QR code feature. If the customer is using the Send & Receive function to make a payment a fee of $1.50 is paid by the customer. The Mobile Partner has the option to transfer accumulated funds from the Mobile Account to their Bank Account. The cost is $15 for each transfer requested. The transfer request is a feature within the App.

What are the fees associated with the Mobile Partner Account with a credit limit?2019-12-09T14:44:04+00:00

The Mobile Partner account with a credit limit is reclassified as a Mobile Partner with a Cave Shepherd Credit Card Account and that account will attract a monthly interest rate of 1.83%. A minimum payment which is calculated at 10% on the owned balance must be paid on the specified payment date.

Can cash withdrawals be made using the Cave Shepherd Card?2019-12-09T14:44:29+00:00

Yes, Mobile Partners can make cash withdrawals using their Cave Shepherd Card from specified ATMs.

What are the cash withdrawal limits for the Cave Shepherd Card and the Cave Shepherd Credit Card?2019-12-09T14:45:01+00:00

A Mobile Partner using their Cave Shepherd Card can withdraw $250 twice a week. If the Mobile Partner has a Cave Shepherd Credit Card at a Gold Status ($5,000 and over), the withdrawal limit is $500 twice a week.

Which ATMs can a Cave Shepherd Card Mobile Partner use for cash withdrawals?2019-12-09T14:45:34+00:00

Mobile Partners can use their Cave Shepherd Card and the Cave Shepherd Credit Card to make withdrawals from CIBC First Caribbean International Bank, Republic Bank Ltd., Bank of Scotia, RBC Royal Bank ATMs. All ATM Fees associated with the withdrawal will be charged to the account.

What are benefits of being a Cave Shepherd Card Mobile Partner?2019-12-09T14:46:38+00:00

The benefits associated with being a Cave Shepherd Card Mobile Partner are exciting; from your mobile device (phone or tablet) you can;

  • Receive payments for your business
  • Make payments through your Cave Shepherd Card Mobile App with other Mobile Partners
  • View your balance in Real Time
  • Transfers money from your Cave Shepherd Card Mobile Account to your registered Bank Account
  • Marketing opportunities through Cave Shepherd Card Services website and social media platforms
  • Exclusive value added business offers from other business service providers
  • A Cave Shepherd Card to have access to your Cave Shepherd Mobile Partner Account